Hello there! I’m Kacie Stephens, the proud owner of The Big Clean Co. Welcome to our world of cleaning!  Let me take you on a journey through the story of how it all began.

A Humble Beginning

In 2017, I embarked on an adventure, launching The Big Clean Co with absolutely no experience in the industry. I’m a Commerce degree drop out (hey, it’s come in handy!) and former hospitality business co-owner, and I have a huge passion for quality service. What prompted the journey into cleaning was my experience as an Airbnb host, confronting the struggle to find cleaners who were not only consistent and reliable but also upfront about pricing.

My Top 2 Pet Hates

Two things have always bothered me the most in this industry: people not keeping their promises and hidden invoice surprises that appear after a job is done. These two pet hates became the driving force behind my business. I wanted The Big Clean Co to be a business that does what it says it will do, and is transparent in the process. 

A Deeper Purpose

As I delved further into the cleaning industry, I uncovered a troubling truth – cleaners are often among the lowest-paid and poorly treated members of our community. This realisation struck a chord with me. How could we expect downtrodden cleaners to deliver their best work? 

It was here that I discovered the true mission of my business: happy cleaners make happy customers. My job is to make sure the people who work in The Big Clean Co are happy, so that they can make sure our customers (you) are happy, too!

A Big Journey

Over the years, The Big Clean Co has grown from a one-woman show into a thriving team of 25 friendly and enthusiastic cleaners. Our goal is to provide them with a happy workplace where they can shine. Because of this our customer retention rate is high. We still have our very first client – cleaning for a family on the Mornington Peninsula every week for over 6 years!!

Navigating Lockdown

Like many businesses, we faced an unexpected challenge during the lockdown. Unable to clean houses for our customers, I turned to social media to share my expertise. What started as an effort to teach the world how to clean like a pro quickly turned into a phenomenon. With over 1 million followers, appearances on breakfast television, countless media mentions and mentor to other cleaning businesses across the country: I am now recognised as Australia’s leading professional cleaner (and proud of it)!

We’re here to help

Whether you’re ready to book or just testing the waters, me and my team are here to help. Fill your details out onto our contact form, send us an email, or call our office. Let us make your life easier. 

Hope to be cleaning for you soon,

Kacie Stephens

Founder, The Big Clean Co.